Privacy Policy

Riwaq App by DigitalCook

Last updated: October 16, 2026

1. Introduction

Riwaq ("we," "our," or "us") is a mobile application for virtual and hybrid professional events, developed and operated by DigitalCook. In Riwaq you can discover events, register, visit exhibitor stands, join live conference rooms, chat with exhibitors, ask an AI assistant and collect job offers that you then send to your Josoor account, our career platform.

This Privacy Policy explains what information we collect when you use the Riwaq App and related services ("Services"), how we use and share it, and the choices and rights you have. By using Riwaq, you agree to the practices described here. If you do not agree, please do not use the App.

2. Information We Collect

2.1 Account Information

• Identity and contact: first name, last name and email address.
• Sign-in: we send a one-time code to your email address; the code is stored temporarily until it is used or expires. Event organizers and staff accounts may also have a password.
• Role: whether you use Riwaq as an attendee, an event manager, a stand manager or a company administrator, and the company you represent if applicable.

2.2 Link With Your Josoor Account

When you open Riwaq from Josoor, or go from Riwaq to Josoor, the two apps exchange a short-lived sign-in token so that you do not have to log in again. To link the accounts, we receive and store your Josoor account identifier, name and email address.

2.3 Event Activity

• Registrations: the events you register for, host, manage or attend.
• Exhibitors and jobs: the stands and companies you visit and the job offers you add to your basket.
• Applications: when you submit your basket, the selected job offers are sent to your Josoor account so that you can apply; we keep a history of submitted and abandoned baskets.
• Organizer content: if you manage events, the event details, planning, speakers, sponsors and pictures you add (for example host photos chosen from your device's photo library).

2.4 Communications

• Stand chat: messages (and files, where available) you exchange with exhibitor stand managers.
• Live-room chat: messages you send in a live conference room. They are visible to the other participants of that room and stored with the event.
• AI assistants: the questions you ask the AI Career Assistant (about a company or a job) and the Conference Assistant (about a session), and their answers. See Section 4.
• Notifications: in-app notifications about your events and messages.

2.5 Live Rooms: Camera, Microphone, Recordings and Transcripts

• Camera and microphone: used only when you take part in a live room as a speaker, and only after you grant the permission. Audio and video are streamed in real time to the other participants.
• Recordings: event organizers may record a session and make the recording available to participants.
• Transcripts and translations: what is said in a live room may be converted to text and translated so that participants can follow the session and ask for a summary. Transcripts are stored with the event.

2.6 Technical Information

• Logs: actions performed on the Services (for example creating or updating data), with the date, your IP address and your device or browser information, used for security and troubleshooting.
• On your device: your chosen language and your session token. The session token is kept in the device's secure storage.

What we do not collect: Riwaq does not access your location or your contacts, does not show advertising, does not use an advertising identifier and does not include third-party analytics or tracking tools.

3. How We Use Your Information

• Provide the Services: create and manage your account, sign you in, register you for events and show you their content.
• Connect you with exhibitors: enable stand chats, show your participation to the organizers and exhibitors of the events you join, and send your selected job offers to Josoor.
• Run live rooms: stream audio and video, show the room chat, and produce transcripts, translations and summaries.
• AI assistance: answer your questions about companies, jobs and sessions.
• Communicate with you: send sign-in codes and service emails, and show in-app notifications.
• Security and support: prevent abuse and fraud, investigate problems and keep the Services working.

4. AI Features

The AI Career Assistant and the Conference Assistant send your questions, and the context needed to answer them (for example the company, the job offer or the session transcript), to AI service providers that process them on our behalf to generate an answer. AI answers can be inaccurate or incomplete; please check important information. Do not share sensitive personal information (such as health or financial details) in these conversations.

5. Third-Party Services

We rely on the following service providers, each governed by its own privacy policy:

6. Data Sharing and Disclosure

• Event organizers and exhibitors: when you register for an event, visit a stand, chat with a stand manager or submit job offers, the organizers and companies concerned can see your name, email address and the related activity.
• Other participants: in live rooms, other participants can see your name, your chat messages and, if you speak, your video and hear your voice.
• Josoor: as described in Sections 2.2 and 2.3.
• Service providers: the providers listed in Section 5, only to operate the Services.
• Legal requirements: when required by law, regulation or legal process, or to protect the rights and safety of our users and of DigitalCook.
• Business transfers: in a merger, acquisition or sale of assets, your information may be transferred as part of the transaction.

We do not sell your personal information.

7. Data Storage and Security

• Data sent between the App and our servers is encrypted in transit (HTTPS/TLS).
• Access to your data requires a token-based session; the token is stored in the device's secure storage.
• Access to our systems is limited to authorized personnel who need it.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We keep your information while your account is active and as long as needed to provide the Services. Event content (live-room chat, recordings and transcripts) is kept with the event for as long as the organizer makes it available. When you delete your account, we delete or anonymize your personal data within 30 days, except where we must keep it for legal or security reasons. Anonymized statistics that cannot identify you may be kept.

9. Your Rights and Account Deletion

Depending on where you live, you may have the right to:

• Access the personal data we hold about you and receive a copy of it;
• Correct it (you can edit your name in your profile at any time);
• Delete your account and personal data;
• Object to or restrict certain processing, and withdraw consent where processing is based on consent;
• Receive your data in a portable format.

How to delete your account

Send an email to apps@digitalcook.com from the email address of your Riwaq account, with the subject "Delete my Riwaq account". We confirm the request and delete your account and personal data within 30 days, as described in Section 8. Deleting your Riwaq account does not delete your Josoor account, which is managed separately in the Josoor app.

To exercise any other right, contact us using the details in Section 13. We answer within 30 days. You may also lodge a complaint with your local data protection authority.

10. Children's Privacy

Riwaq is intended for professionals and job seekers and is not intended for people under 16. We do not knowingly collect personal information from children under 16. If you believe a child has given us personal information, contact us and we will delete it.

11. International Data Transfers

Your information may be processed in countries other than your own, including by the service providers listed in Section 5. When we transfer data internationally, we take appropriate measures to keep it protected in line with this Privacy Policy and applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the new version on this page, update the "Last updated" date and, for material changes, inform you in the App.

13. Contact Us

For any question or request about this Privacy Policy or your data:

• Company: DigitalCook
• Email: apps@digitalcook.com
• Website: https://www.riwaqexpo.com

© 2026 DigitalCook. All rights reserved.