Privacy Policy

Josoor App by DigitalCook

Last updated: August 26, 2026

1. Introduction

Welcome to Josoor ("we," "our," or "us"), a mobile application developed and operated by DigitalCook. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") and related services.

By downloading, accessing, or using the Josoor App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use the App.

2. Information We Collect

2.1 Personal Information You Provide

When you create an account or use our services, we may collect the following personal information:

• Account Information: Full name, email address, phone number, password, profile photo, date of birth, nationality, and address.
• Professional Information: Work experience, job titles, company names, education history, university names, diplomas, skills, languages spoken, and career preferences.
• CV/Resume and Documents: Uploaded CVs, resumes, cover letters, diplomas, certificates, and other career-related documents.
• Job Application Data: Job preferences, destination preferences, selected sectors, job applications, and related career dossier information.
• Immigration Dossier Data: Information related to your dossier steps, including personal documents, travel history, and administrative records you provide.

2.2 Information Collected Through Third-Party Authentication

When you sign in using a third-party service, we receive information from that provider:

• Google Sign-In: Name, email address, profile picture, and Google account identifier.
• LinkedIn Sign-In: Name, email address, profile picture, and LinkedIn profile information.

2.3 Media and Device Data

• Camera and Microphone: Used exclusively for AI-powered video interviews. Video and audio streams are processed in real time and are not stored on your device.
• Photos/Images: Profile photos you choose to upload from your device gallery.
• NFC Data: Used for badge scanning at events. Only badge identifier data is read; no personal information is stored from the NFC scan itself.
• Push Notification Tokens: Your device's push notification token is collected to send you relevant notifications about job updates, messages, appointments, and events.

2.4 Usage and Interaction Data

• Messaging: Messages you send and receive within the App, including conversations with recruiters and employers.
• AI Chatbot Interactions: Conversations you have with our AI-powered chatbot for job-related assistance, including survey responses and skill assessments.
• Appointment Data: Interview appointments, scheduled meetings, and booking history.
• Event Participation: Events you attend, register for, or interact with, including virtual event participation via the VBooth feature.
• Balance and Transactions: Information related to your account balance, credit usage, and transaction history within the App.
• Login History: Timestamps and session data related to your login and logout activities.

2.5 Automatically Collected Information

• Device Information: Device type, operating system version, and unique device identifiers.
• App Usage Data: Features used, pages visited, and interaction patterns within the App.

3. How We Use Your Information

We use the collected information for the following purposes:

• Account Management: To create, maintain, and manage your user account and profile.
• Career Services: To match you with relevant job opportunities, facilitate job applications, and manage your career dossier.
• AI-Powered Interviews: To conduct and assess video interviews using artificial intelligence, providing you with feedback and skill analysis.
• Communication: To facilitate messaging between you and recruiters/employers, and to send push notifications about relevant updates.
• Event Management: To manage event registrations, invitations, and participation including NFC badge-based check-ins.
• AI Assistance: To provide personalized career guidance, skill assessments, and weekly progress updates through our AI chatbot.
• Service Improvement: To analyze usage patterns and improve our App features and user experience.
• Security: To protect the integrity and security of our services and prevent fraud or unauthorized access.

4. Third-Party Services

Our App integrates with the following third-party services, each governed by their own privacy policies:

We encourage you to review the privacy policies of these third-party services to understand how they handle your data.

5. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission using HTTPS/TLS protocols.
• Secure token-based authentication for all API communications.
• Sensitive credentials (authentication tokens) stored using secure device storage (Expo SecureStore).
• Regular security reviews and updates to our infrastructure.

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Sharing and Disclosure

We may share your information in the following circumstances:

• With Recruiters and Employers: Your profile information, CV, and application data may be shared with recruiters and employers when you apply for jobs or participate in recruitment events.
• Service Providers: We may share data with trusted third-party service providers who assist us in operating our App (e.g., cloud hosting, analytics).
• Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We do not sell your personal information to third parties.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can update or correct inaccurate personal information through your profile settings or by contacting us.
• Deletion: You can request the deletion of your account and associated personal data.
• Data Portability: You can request your data in a structured, commonly used format.
• Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time.
• Restrict Processing: You can request that we restrict the processing of your personal data under certain circumstances.
• Object: You can object to the processing of your personal data for certain purposes, including direct marketing.

To exercise any of these rights, please contact us using the information provided in Section 12 below. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you request account deletion, we will delete your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

Certain aggregated or anonymized data that cannot identify you may be retained indefinitely for analytical and service improvement purposes.

9. Children's Privacy

The Josoor App is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws of your country.

When we transfer your data internationally, we take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy within the App and updating the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Company: DigitalCook
• Email: apps@digitalcook.com
• Website: https://josoor.ai

© 2026 DigitalCook. All rights reserved.